FAQs

I. ORDER PLACEMENT

HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:

Navigate to the page of the item you are interested in and then choose your preferences for the variation (e.g., Type, Color, Size). When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
Enter the quantity of the item that you would like to order using the "Quantity" field next to the image of the item. After you have entered a quantity, you can continue shopping by clicking “Update Cart” or choose to complete your order by clicking “Checkout”

HOW DO I VIEW WHAT’S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can easily change the number of quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link at the bottom of the item name.

HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?

First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

HOW DO I PLACE MY ORDER?

To place an order:

Finish adding items to your shopping cart
You may choose to process through our website by using your preferred card. We accept credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover), Apple Pay, Shop Pay (including Shop Pay Installments for eligible orders), and PayPal. All payments are processed securely through our checkout system, and available payment methods may vary depending on your location and device.

If you wish to continue through our website checkout, please click on the “Checkout” button located on the right side of the screen.

You will be transferred to our Customer Information page. You will be prompted to enter:

Email address
Name
Address
Phone Number (optional)

If you have a valid discount code, you may enter it in the "Discount" field located at the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
Continue by clicking the “Continue to Shipping” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment”
You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
Once you have completed the form, click on the
"Pay Now" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@fastconvenient.com.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

II. SHIPPING & TRACKING

DELIVERY TIMES

Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.

Carrier delays may affect delivery times.
Weather conditions and other unforeseen circumstances may affect delivery times.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our fulfillment centers located across the US and Asia. Due to high demand for some of our most popular products, delivery typically takes 4-19 business days from the order date.

In rare cases, delivery may take longer due to customs clearance, inspection requirements, peak season volume, or carrier delays.

PEAK SEASON NOTICE: During peak periods, delivery times may be longer than usual. If you need assistance or an update on your order, please contact our Customer Care Team at support@fastconvenient.com.

NOTE:

Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be processed the following Monday.
The general and specific holidays in the destination country are not taken into account.
In the case of product returns, return shipping costs are the responsibility of the buyer.
For Bundled Items - items may be shipped separately & may be in separate boxes
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care Team at support@fastconvenient.com for assistance.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, a tracking number will be sent to your Shipping Confirmation email. You can use this tracking number to monitor your shipment's status.

If you have not received your tracking information within the expected timeframe, please contact our Customer Care Team at support@fastconvenient.com.

I DID NOT RECEIVE MY ORDER.

We highly recommend checking the tracking information sent to the email address used to place your order.

Please verify the shipping address shown in your order confirmation email.

NOTE:

Once an order has been shipped to the shipping address provided by the customer and the carrier's tracking information shows the package as Delivered, the order will be considered delivered unless justifiable proof of non-delivery is provided.
If a customer claims the order was not delivered but the carrier's tracking information shows otherwise, a replacement shipment may be arranged at the customer's expense. If a replacement is arranged, the order will be non-refundable.
A customer cannot request a refund if the package is currently in transit and the estimated delivery timeframe has not yet passed.
A customer cannot request a refund if an incorrect or incomplete shipping address was provided or if the package is marked as Delivered by the carrier.

WHAT ARE YOUR SHIPPING RATES?

We offer free shipping on all orders within the United States. For international orders, shipping rates vary by destination and are calculated at checkout.

Taxes may apply to all orders depending on local regulations.

WHERE WILL MY ITEMS SHIP FROM?

To meet demand for our products, we fulfill orders through multiple fulfillment centers located across the US and Asia.

DO YOU SHIP INTERNATIONALLY?

Fast Convenient successfully ships many products worldwide each day. We have many satisfied customers around the globe. If your country is not supported by our logistics network, we will notify you promptly and make the necessary changes to your order.

To learn more about available shipping destinations, please contact us at support@fastconvenient.com.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Shipping address changes are only allowed within 24 hours from the time the order is placed. Please contact our Customer Care Team at support@fastconvenient.com to request an address change. Requests made after 24 hours will no longer be accepted, and the order will be considered final.

IMPORTANT NOTE:

If a package is returned to the sender, the order may be reshipped. Reshipping fees are calculated based on actual carrier costs and may vary depending on item size, weight, and destination.

This may occur due to:

No secure place to leave the item(s)
The customer provided an incorrect shipping address.
The customer missed the delivery attempt or was unable to pick up the item(s) from the post office.

III. PAYMENT METHOD

DO YOU ACCEPT CASH ON DELIVERY?

No, we do not.

WHAT ARE THE PAYMENT OPTIONS?

We accept credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover), Apple Pay, Shop Pay (including Shop Pay Installments for eligible orders), and PayPal. All payments are processed securely through our checkout system, and available payment methods may vary depending on your location and device.

IV. PRODUCT QUALITY & SECURITY

IS THE QUALITY GUARANTEED?

Yes, 100% guaranteed! Please check out our refund policy.

WHAT IS A 30-DAY MONEY-BACK GUARANTEE?

Fast Convenient makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for a period of 30 calendar days from the date of delivery.

This coverage applies to products that are defective, damaged upon arrival, or incorrectly fulfilled. It does not apply to damage resulting from misuse, abuse, negligence, accidents, improper installation, unauthorized repairs or alterations, criminal activity, normal wear and tear, or lack of maintenance.

To the fullest extent permitted by applicable law, the company shall not be liable for any injury, loss, or damage to persons or property arising from the use or misuse of the product, including incidental, indirect, special, or consequential damages.

TO REQUEST A CLAIM:

Customers must contact the Customer Care Team via email at support@fastconvenient.com or through the Contact Form within 30 calendar days from the date of delivery and provide photo or video evidence of the issue for verification.
Once approved, a Return Merchandise Authorization (RMA) number and return instructions may be issued if the item needs to be returned for inspection.
Returned items, when required, must be in their original condition for verification before any resolution is issued.
Depending on the case, approved claims may result in a refund, replacement, or repair.

All claims are subject to review and verification.

For faster assistance, customers are encouraged to submit refund or warranty requests through our Contact Form or by emailing support@fastconvenient.com before filing a PayPal or bank dispute. Requests submitted through these channels allow us to review and resolve claims as quickly as possible.

IS ORDERING THROUGH fastconvenient.com SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

V. RETURN, REFUND & CANCELLATION

WHAT IS YOUR RETURN POLICY?

Returns are accepted within 30 calendar days from the date of delivery for eligible items.

We do not accept returns for items that have been misused, abused, damaged due to negligence, accidents, improper installation, unauthorized repairs or modifications, criminal activity, normal wear and tear, or lack of maintenance.

We shall not be liable for any injury, loss, or damage arising from the improper use or installation of our products, including incidental, special, or consequential damages.

RETURN REQUIREMENTS

To request a return, customers must contact the Customer Care Team via email at support@fastconvenient.com and provide the necessary information, including photos or videos, for verification.

Eligible returns must meet all of the following conditions:

Item is unused and uninstalled.
Item is unopened and in its original condition.
Item is returned with its original packaging and all included components.
The return request is submitted within 30 calendar days from the date of delivery.
The return is authorized before the item is shipped back.

IMPORTANT NOTE: Items cannot be returned or refunded for compatibility or fitment issues ("Item Does Not Fit / Not Compatible"), as all sales are final and products are sold as advertised. Customers are encouraged to review the product description, specifications, compatibility information, and FAQs before placing an order. If you have any questions before purchasing, please contact the Customer Care Team.

RETURN PROCESS

Once the return request is approved, the Customer Care Team will provide a Return Merchandise Authorization (RMA) number and return instructions.

Customers are responsible for the return shipping cost unless the item was damaged, defective, or the wrong item was shipped.

Returned items must be sent to the return address provided by the Customer Care Team within the specified timeframe. Failure to return the item within the required timeframe may result in forfeiture of the return request.

Customers may be required to provide proof of shipment, including:

Date shipped
Full name
Tracking number
Package weight

All returned items are subject to inspection by our Returns Team before a refund is approved.

RETURNED TO SENDER (RTS)

If a package is returned to the sender due to any of the following reasons, the order may be reshipped upon request:

No secure place to leave the package.
The customer provided an incorrect or incomplete shipping address.
The customer missed the delivery attempt or failed to pick up the package from the post office within the required timeframe.

Reshipping fees are based on the actual shipping cost and may vary depending on the package size, weight, destination, and carrier rates at the time of reshipment.

WHAT IS YOUR CANCELLATION POLICY?

Orders may be cancelled within 24 hours from the time of purchase. After 24 hours, cancellation requests will no longer be accepted and the order will be considered final.

To request a cancellation, customers must contact the Customer Care Team at support@fastconvenient.com and provide the order number.

A cancellation fee of $7.95 may be applied to cover processing costs.

WHAT IF THE ITEM IS DAMAGED OR DEFECTIVE?

We always ensure that we provide the best quality product. If an item arrives damaged or defective, customers must contact the Customer Care Team via email at support@fastconvenient.com within 7 calendar days from the date of delivery and provide photo or video evidence for verification.

All claims are subject to review and inspection before approval.

Once approved, a replacement will be issued. In some cases, the item may need to be returned for inspection before replacement is processed. If required, return instructions or a prepaid return label will be provided by the customer care team.

Customers must return the item within the given timeframe if a return is required. Failure to do so may result in forfeiture of the claim.

Valid reasons for replacement include:

Item arrived damaged
Manufacturing defect not caused by misuse, improper installation, or negligence

CAN I GET A REFUND?

Yes. Refunds may be requested within 30 calendar days from the date of delivery, subject to approval under the refund policy.

Refund eligibility does not apply to:

Customized items
Items with free promotional gifts
Orders still in transit
Orders delivered to an incorrect or incomplete address provided by the customer
Orders marked as “Delivered” by the courier unless valid proof of non-receipt is provided

NOTE: The 30-day money-back guarantee is not applicable to the cases listed above.

WHAT IS YOUR REFUND POLICY?

Approved refunds will be based on the item price, minus applicable deductions such as restocking fees.

Shipping fees are non-refundable. If free shipping was applied at checkout, no shipping refund will be provided.

A restocking fee of $7.95 per order may be deducted depending on the item and processing requirements.

Once approved, refunds will be processed within 3–5 business days, depending on your bank's or payment provider's processing time.

Late or Missing Refunds

If you have not received your refund after the processing period:
Check your bank or payment account.
Contact your bank or payment provider, as refunds may take additional time to appear in your account.
If you have completed the steps above and still have not received your refund, please contact the Customer Care Team via email at support@fastconvenient.com.

Note: A refund cannot be requested if:

The package is currently in transit according to the courier's tracking information.
The item was delivered to the shipping address provided in the order.
The item was returned to the post office or marked as Return to Sender due to an incorrect or undeliverable shipping address provided by the customer.

WHAT IF MY ITEM IS LOST OR STOLEN?

We are not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. Once the carrier's tracking information confirms delivery to the shipping address provided at checkout, including a mailbox, front desk, reception area, or other designated delivery location, the order is considered fulfilled and is no longer eligible for a refund, replacement, or reshipment.
If you entered an incorrect or incomplete shipping address, please contact the Customer Care Team via email at support@fastconvenient.com within 24 hours of placing your order to request an address update. Once an order has been processed or shipped, address changes may no longer be possible.
If a package is returned due to an incorrect or incomplete shipping address provided by the customer, reshipping fees will apply based on the actual shipping cost, which may vary depending on the package size, weight, destination, and carrier rates.
We are not responsible for any injury, damage, or loss resulting from the misuse, improper installation, or improper use of our products. By purchasing and using our products, you acknowledge and accept these terms.

WHAT IF I PROVIDED THE WRONG ADDRESS?

Shipping address updates are only accepted within 24 hours of placing an order. To request an address change, please contact the Customer Care Team via email at support@fastconvenient.com.

After the 24-hour period, the order will be considered final. Once an order has been processed or shipped, address changes may no longer be possible.

A refund cannot be requested if:

The package is currently in transit according to the courier's tracking information.
The package was delivered to the shipping address provided in the order.
The package was returned to the post office or marked as Returned to Sender (RTS) because the shipping address provided by the customer was incorrect or could not be located.

IMPORTANT NOTE:

RETURNED TO SENDER (RTS)

If a package is returned to the sender due to any of the following reasons, the order may be reshipped upon request:

No secure place to leave the package.
The customer provided an incorrect or incomplete shipping address.
The customer missed the delivery attempt or failed to pick up the package from the post office within the required timeframe.

Reshipping fees are based on the actual shipping cost and may vary depending on the package size, weight, destination, and carrier rates at the time of reshipment.

For any other inquiries, please do not hesitate to contact us at support@fastconvenient.com

Our Customer Care Team provides the best quality support to all our customers worldwide. In fact, we received awesome reviews from our customers around the globe.

Last Updated July 2026

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